Data Protection Complaints

If you have concerns about how your personal data has been handled, please follow the steps below:

​

1. Submit your complaint

Please email kelly@kellytrowers.com with details of your complaint.

To help me process your complaint as quickly as possible, please include

"Data Protection Complaint" in the subject line of your email.

​

2. Acknowledgement

I aim to acknowledge your complaint within 2 working days of receipt. If you have not heard from me within this timeframe, please check your junk or spam folder or contact me again.

 

3. Investigation

Once your complaint has been acknowledged, I will investigate your concerns. Depending on the nature and complexity of the complaint, this process may take up to 30 calendar days.

 

4. Outcome

Once the investigation has been completed, I will provide you with a written response outlining the outcome, any findings and any actions taken.

 

5. Escalating your complaint

If you remain dissatisfied with the outcome, you have the right to raise your concerns with the Information Commissioner's Office (ICO).

​​

Information Commissioner's Office (ICO)

Website: www.ico.org.uk/make-a-complaint

Helpline: 0303 123 1113