PRIVACY POLICY

This privacy notice explains how we collect, use and protect your personal information.

1. Contact Details

Kelly Trowers

Email: kelly@kellytrowers.com

2. What information we collect

Email list subscribers: name, email address
Breathwork and meditation clients: name, date of birth, address, telephone number, next of kin/emergency contact, relevant health information (allergies, medical conditions, etc.)
Belief Coding® clients: name, email address, telephone number, and relevant health information (such as medication or mental health information necessary for safe facilitation)
For workplace well-being / leadership development clients: name, email, contact details, and any relevant information they provide about their organisation/team.
Leadership and personal development coaching clients: name, email, telephone number, and any information shared during coaching that is relevant to supporting personal or professional development.
Marketing & promotional: photographs or video recordings (only with your consent)
Website visitors: IP address, device information, browsing behaviour (collected by Wix through cookies and analytics)
Future course purchasers: name, email, and payment confirmation (processed via Stripe or Wix Payments – we do not store card details)

3. Why we collect this information

To provide services you have booked (breathwork, meditation, Belief Coding®, workplace well-being / leadership development, Coaching).
To ensure safety during breathwork, Belief Coding® and meditation sessions (emergency contact and health info)
To deliver leadership and personal development coaching, and to communicate with you about your sessions.
To communicate with you about bookings and updates.
To send marketing emails (if you have subscribed).
To share photos or recordings for marketing (with consent).
To improve our website and services through analytics.
To provide access to online courses and downloads.

4. Lawful bases for using your information

Contract – to provide the services you have booked (breathwork, meditation, Belief Coding®, Workplace-wellbeing, Leadership development and coaching).
Consent – to send marketing emails and to use photos/videos. You can withdraw consent at any time.
Explicit consent – to collect health information (including relevant medication or mental health information) for safe participation in breathwork, meditation, and Belief Coding® sessions.
Legitimate interests – to use website analytics (IP addresses, browsing behaviour) to improve our website and services.

5. Payments

Payments are processed securely via third-party providers, including Stripe and Wix Payments. Your payment details are collected and processed directly by these providers. We do not store or have access to your full payment card information.
Bank details for BACS transfers are stored only for invoicing/payment purposes and handled securely.

6. How long we keep information

Email list data: until you unsubscribe or request deletion.
Breathwork/meditation client records (including health information): up to 7 years after your last session.
Belief Coding® client records (including health information): up to 7 years after your last session.
Photographs/videos: until you withdraw consent or request deletion.
Payment records: retained as required for tax/accounting (normally 7 years).

7. Your Rights

You have the right to:

Access your data
Request correction or deletion
Withdraw consent at any time
Restrict or object to processing
Request data portability
To exercise your rights, contact us at the details above.

8. Complaints

If you are unhappy with how we handle your data, please contact us first. If you remain dissatisfied, you can contact the Information Commissioner’s Office (ICO):
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
Website: www.ico.org.uk/make-a-complaint
Last updated: 27 August 2025